Refund Policy

This Refund Policy explains how refunds work for services and any products provided by MAVEN Ghana Limited ("MAVEN", "we", "us" or "our").

Services

MAVEN Ghana Limited provides technology and software services under individual written agreements. The specific payment, milestone, cancellation and refund terms for any engagement are set out in the agreement or statement of work you sign with us. Where those terms differ from this page, the signed agreement takes precedence.

Because our services are custom and delivered progressively:

• Deposits and payments for work already performed are generally non-refundable, as they cover time and resources already committed.
• If we have not yet begun work on a milestone, we will discuss a fair adjustment in good faith.
• If you believe work delivered does not meet what was agreed, contact us promptly so we can review and put it right.

Digital products and subscriptions

Where we offer a digital product or subscription with a defined price, its refund terms (including any trial or cancellation window) will be stated at the point of purchase. Unless stated otherwise, digital products that have already been accessed or downloaded are not refundable.

How to request a refund

To raise a refund request, email info@mavengh.com with your name, the service or product concerned, the date, and a short explanation. We aim to respond within a reasonable time and to resolve requests fairly.

Your statutory rights

This policy does not remove or reduce any rights you may have under applicable Ghanaian consumer-protection law. Where such law gives you a stronger right than this policy, that law applies.

Changes

We may update this Refund Policy from time to time. The "Last updated" date above shows when it last changed.

Contact

Questions about refunds? Email info@mavengh.com.